Senior IT Assistant-ADB - Islamabad

The Asian Development Bank’s vision is a region free of poverty. Established in 1966 and headquartered in Manila, Philippines, ADB’s multicultural staff come from over 50 member countries. The advertised position is a local staff position with a local remuneration package. It is open only to persons who are nationals and residents of Pakistan. While the position advertised is for the Pakistan Resident Mission (PRM), ADB staff must be prepared to serve in any location outside the Resident Mission at the discretion of Management.

Job Purpose: To coordinate and implement ADB’s policy in Information Technology (IT) in Pakistan Resident Mission, including telephone and video conferencing; to assist PRM staff get the best use of the present IT systems, and develop, direct and implement the office automation plan; to assist in maintenance and operation of efficient communication systems for smooth functioning of PRM; to assist in some of the administrative functions with relation to budgetary management in the IT and Communication areas.
Expected Outcomes:
IT Coordination
Acts as IT Coordinator at PRM by: coordinating/communicating with OIST for all PRM IT related matters; determining, analyzing, screening, prioritizing and endorsing requests for computer services; serving as principal advisor on the benefit/uses of automation to improve the efficiency and administrative support of PRM operations; serving as initial contact point between PRM staff and OIST for new applications; coordinating all PRM automation initiatives, including planning, organizing and implementation; coordinating necessary training programs and providing PRM expertise to assist OIST staff in supporting automation needs for PRM; assisting in verifying inventory of software and hardware; and managing budgets for the IT and Communications areas and the associated paperwork related to ordering, billing, and receipt of goods.

Training and Technical Support
Develops, coordinates and implements a comprehensive computer-training plan for all computer users in the office, covering both routine maintenance and application program use. Conducts on-the-job training for computer users. Provides support to HQ missions and ADB consultants when required. Produces user-oriented training handouts, manuals and instructions. Organizes a library of books, magazines, and software on computers.

Systems Administration and Maintenance

Performs as a local administrator of PRM computer network systems, Lotus Notes, etc.

Hardware Maintenance and Inventory

Develops, implements and supervises a routine periodic maintenance plan for all computer hardware and accessories, including inspection, operator training and troubleshooting. Arranges for repairs of computer hardware as required, including local servicing and/or importation of spare parts. Assists staff to carry out regular backups of their computers.

Support to Library
Assists in maintenance of the PRM website and in dealing with HQ library in accessing information electronically.
Telecommunications Support
Provides support to telecommunications area to ensure that options offered by current PABX are maximized, that effective liaison takes place with HQ on effective communication, and that staff are well trained in use of various communication facilities.
Educational Requirements:
Bachelor’s degree in Information Technology (IT); Master’s degree an advantage
Relevant Experience and other requirements:
Suitability to undertake the responsibilities mentioned above at the required level.
At least five years of IT work experience including technical support and administration in following areas:
(a) Required: Windows NTlWindows 2003 server technical support; Windows XP user support; Local area networking; good command of English.
(b) Important: Notes Mail technical support; Notes Domino technical support; Internet usage, web-site development, web-server technical support, anti-virus solutions.
(c) Useful: Wide area network support for inter-networking, PABX and video conferencing; experience of coordination, supervision and training of computer users of an automated office environment of significant size.
Familiarity with local languages and institutions.
Core Competencies:
Technical Knowledge and Skills
Can perform the job independently
Recognizes and corrects things that are wrong
Can answer all routine queries and questions
Client Orientation

Sees colleagues and other departments as clients as well as external contacts
Speaks and acts with respect towards clients
Makes changes to help clients when their needs change
Achieving Results

Manages time to ensure work is completed to deadlines and targets
Prioritizes to ensure important deadlines are met
Manages obstacles to getting work done
Working Together

Regularly assists others in their work
Has supportive and cooperative relationships with other colleagues in the team
Complements the work of other team members
Learning and Knowledge Sharing

Learns new things and keeps knowledge and skills up to date
Volunteers for training and development
Explains new methods of work to colleagues and voluntarily shares useful information
Interested applicants should quote Ref. No. EXT-AS-09-001-PRM and job title and submit their curriculum vitae not later than 25 January 2009 to:

Country Director
ASIAN DEVELOPMENT BANK - PAKISTAN RESIDENT MISSION (PRM)
Overseas Pakistanis Foundation Building
Sharah-e-Jamhuriyat, G-5/2, Islamabad
GPO Box 1863, Islamabad Pakistan
Fax: +92 51 282 3324/227 4718
email: adbprm@adb.org

An electronic application form is available at www.adb.org/Employment/appform.asp.
Gender and cultural diversity is a core recruitment value and women are actively encouraged to apply.
Applications from qualified ADB staff will be considered before external applications.
Applications lacking the job reference number and job title or using the wrong e-mail address will not be considered.